Customer Services Representative
Lahore,
Pakistan
As a Customer Service Representative at our company, you will collaborate with various teams to deliver exceptional customer experiences and drive solutions. Join our growing organization that offers great benefits and opportunities for growth and learning alongside accomplished leaders.
We're seeking an experienced and outstanding customer service professional. This role requires creativity and rigor, thinking outside the box to resolve customer issues. We expect the candidate to be proactive, with a "get it done" spirit and solid problem-solving skills.
Key responsibilities will include:
- Delivering exceptional customer experiences
- Resolving customer complaints and issues efficiently
- Collaborating with internal teams to drive solutions
- Demonstrating proactive and adaptable approach to customer service
If you're a motivated and customer-focused individual with excellent problem-solving skills, we'd love to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve customer complaints effectively and escalate complex cases to TLs
- Participate in training sessions to enhance product knowledge and customer handling skills
- Meet daily, weekly, and monthly KPIs, including Average Handling Time (AHT) and Customer Satisfaction (CSAT)
- Adhere to shift schedules and maintain attendance compliance
Must Have
- High School Diploma or equivalent; a Bachelor’s degree is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Ensure all activities align with ISO 9001:2015 quality procedures
- Adhere to company-wide data privacy and information security guidelines as per ISO 27001:2022 (ISMS) and ISO 27701:2019 (PIMS).
Nice to have
- 1-2 years of customer service experience in a BPO or similar environment (preferred but not mandatory)
- Additional languages
- Google Ad words experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
Upskilled Trainings
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Tea & Water provided along with Canteen facility
